Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Schedule a service appointment
• Subscribe to our newsletter
• Contact us via phone, email, or other means

This information may include:

• Name
• Email address
• Phone number
• Home or business address
• Service address
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete service requests
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, email services, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you interact with our website
• Improve our website and services
• Deliver relevant advertising

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: (330) 555-FLOW
• Email: privacy@enviroflow.net
• Mail: EnviroFlow, Privacy Department, East Ohio